As technology becomes more and more prevalent in fuel distribution market, enabling customers to access their data in real-time via the web is becoming more of a requirement.
Trinium’s web portal, Trinium Pipeline, is a user friendly customer portal that enables on-demand access to data 24/7. By going to the fuel marketer’s website, customers can sign into Pipeline to perform various functions including:
- Secure on-line access to data
- View and download invoices
- Pay on-line and manage outstanding payments
- Order new cards
- Maintain cards
- Attain price quotes across all sites
- Create routes with route quotes
- Check credit status
- Run reports, i.e. IFTA Report
By enabling customer self service via the web, fuel marketers can improve internal productivity of its staff and improve customer satisfaction by enabling easy access to data to customers. “We have a company policy to ramp up all new customers on Trinium’s Pipeline, which has improved our customer service levels and response times, and provided us a competitive advantage in the market”, said Debi Biggers, Commercial Fueling Sales Manager, Robinson Oil Corporation.
About Trinium Technologies - Trinium is recognized as a leading developer of business software for fuel marketers and distributors. The company provides a broad suite of software applications that enables its customers to improve their financial results by reducing costs, growing revenues, and improving customer service.
For more information about Trinium, call (310) 214-3118, or visit www.triniumtech.com/fuel.
About Robinson Oil - Robinson Oil Corporation has been a prime innovator in the petroleum industry for 80 years. ROC’s Commercial Fueling program offers fleet customers specific features designed to help manage and reduce fleet fueling expenses. The three “C’s” of the commercial fueling business are Convenience, Control and Customer Service. Robinson Oil is proud to offer nationwide and local fueling services with all three in mind. We offer our commercial customers what they need: easy access to convenient fueling locations with controlled, secure fuel sources. We even throw in a fourth C – Competitive Pricing. www.rottenrobbie.com/commercial-fueling/